迎客 Welcome Aboard
💡 点击蓝色英文框即可朗读。底部会出现播放条：可随时暂停 / 继续（从暂停处接着读），也可停止。进度条为估算值。建议先听后跟读。
1. 早上（下午/晚上）好先生/女士！我可以看一下您的登机牌吗？
▶Good morning (afternoon/evening) Sir/Madam. May I have a look at your boarding pass?
2. 打扰一下先生/女士，麻烦您侧身让后面的旅客过一下。
▶Excuse me, sir/madam, Please give way to the passengers behind.
3. 好的，旅客登机完毕后，我帮您看看第一排有没有空座位。
▶Sure. I'll see if there is any vacant seat for you in the first row after boarding.
4. 31A 座位没有旅客，起飞后您可以去坐。
▶31A is available. You could take it / go and sit there after take-off.
5. 发生旅客重座的情况时：非常抱歉，请您在座位上休息一下，我马上让地服人员查询一下。
▶I'm really sorry about this, would you mind taking a seat first? I will check it with the ground staff straight away.
6. 让您久等了，是我们工作的失误。您的座位应该是31排A座，我马上带您过去。
▶Sorry to keep you waiting. It is our fault/mistake. Your seat number is 31A. I will take you there right away.
7. 打扰一下先生/女士，您旁边的旅客想和她的孩子坐在一起，请问您愿意和她换座位吗？
▶Excuse me Sir/Madam, the lady next to you wants to sit together with her child. Would you mind changing your seat with her?
8. 实在抱歉，我已经沟通过了，但那位旅客还是想坐靠窗的座位。
▶I'm so sorry, I have talked with that passenger, but he still prefers the window seat.
9. _____先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种？
▶Mr./Ms. _____, we have prepared orange juice, mineral water and champagne for you. Which one would you like?
10. _____先生/女士，您需要换一下拖鞋吗，这样会舒服些。
▶Mr./Ms., would you like to put on the slippers? It will be more comfortable.
11. _____先生/女士，我帮您把衣服挂在衣帽间，好吗？
▶Mr./Ms. _____, May I help you hang up your coat in the closet?
12. （帮客人保管行李时的提示）请您取出行李中的护照、贵重及易碎物品。
▶Would you mind taking out the passport, the valuables and the fragile items from your luggage?
13. 您的行李太大，行李架里放不下。可以帮您托运吗？
▶I am afraid your baggage is too big to go into the overhead bins. May I help you check it in?
14. 座椅号码位于行李架上方。
▶The seat numbers are indicated on the overhead bins.
15. 实在抱歉，先生，您座椅上方的行李架满了。我明白您把包放在身边，我建议您放在您前面座椅下方好吗？
▶Excuse me Sir, I do apologize that there is no space in the overhead locker above your seat. I understand you would like to keep your bag close to you. May I suggest you stow it under the seat in front of you?
16. 请您在办理登机牌的柜台登记累计里程。
▶Please accumulate your mileages at the check-in counter.
17. 这是您的行李吗？请放在您前方座椅下，或放在行李架上。
▶Sir/Madam, is this your luggage? Please put it under the seat in front of you or into the overhead compartment.
18. 先生/女士，请从这边上楼梯，楼上是公务舱。
▶Sir, Madam, this way please, the business class is upstairs.
19. 由于行李存放空间有限，如果您的手提行李无法存放在行李架上或您前方座椅下方，我们将协助您办理托运手续，感谢您的合作。
▶Due to limited luggage stowage space, if your hand luggage cannot go into the overhead compartment or under the seat in front of you, we will assist you to check in the luggage, thank you for your cooperation.
20. 请您把贵重物品和重要证件从口袋里取好吗？先生，请给我您的登机牌，方便我们落地前归还衣服。谢谢。
▶Would you please take out the valuables and important papers from your pocket? Sir, may I have your boarding pass so that we could return the clothes to you before landing, thank you.
安全检查提示 Safety Check Notice
1. 打扰一下先生/女士，您乘坐的是本架飞机的应急出口座位，相关规定请您阅读《出口座位须知卡》，请协助我们的工作，正常情况下请勿触动舱门，如有疑问，请及时和我们联系，谢谢！
▶Excuse me Sir/Madam, the seat you are taking today is the emergency exit seat of this aircraft. Please do not touch the operating handle in normal situation. Here is the emergency exit safety instruction card, could you please read it carefully. If you have any questions, please let us know. Thank you!
2. 请系好安全带，将座椅靠背调整到正常位置。
▶Please fasten your seat belt and adjust the seat back to the normal position.
3. 打扰一下先生/女士，请您系好安全带并调直座椅靠背。
▶Excuse me Sir/Madam, could you please fasten your seat belt and put your seat back upright?
4. 您好，我们的飞机已经开始滑行，请关闭您的手机电源。
▶Sir/Madam, our plane is taxiing now. Please switch off your mobile phone.
5. 先生，我知道这个电话对您非常重要。但是为了保证飞行安全，我必须请您关闭手机电源。
▶Sir, I understand this call is very important to you. But to ensure the flight safety, I must ask you to switch off your mobile phone.
6. 我可以帮您把小屏幕收起来吗？
▶May I help you stow your personal video?
7. 打扰一下先生/女士，飞机正在滑行，为了您的安全，请您在座位上坐好并系好安全带。
▶Excuse me Sir/Madam the plane is still taxiing. For your safety, could you please remain seated with your seat-belt fastened?
8. 飞机马上要起飞了，这时候使用卫生间是非常危险的。请您在飞机平飞之后再使用好吗？
▶As we are taking off shortly, it's very dangerous to use the lavatory at this time. Could you please remain seated until we get to the cruising level?
9. 打扰一下先生/女士，这里是机组座位，请您回原位。谢谢您的合作。
▶Excuse me Sir/Madam, this is the crew seat. May I kindly ask you to return to your original seat? Thank you for your cooperation.
10. 打扰一下先生/女士，为了使飞机保持配载平衡，请您回到指定的位子上坐好，谢谢您的合作。
▶Excuse me Sir/Madam, in order to keep the balance of the plane, could you please return to your original (designated) seat? Thank you for your cooperation.
11. 不要惊慌，请听从我们的指挥。
▶Don't panic, please follow our instructions.
12. 请您根据我的口令和动作做好防冲击姿势。
▶Brace for impact according to my instructions.
13. 飞机完全停稳以前，请不要离开座位。
▶Please remain seated until the aircraft comes to a complete stop.
14. 飞机马上要起飞了，为了您的安全请把遮光板打开。
▶As the plane is about to take off, for your safety, please make sure your window shades are fully open.
15. 解开安全带，到这边来。
▶Release seat belt, come this way.
16. 您好，请问这是您的行李吗？这是应急出口，为了安全，请将您的包放在行李架上。
▶Excuse me, May I ask is this your luggage? Here is the emergency exit, for the safety, would you please put it into the overhead compartment?
服务沟通 Service Communication
1. 乘务长自我介绍 + 白金/金卡旅客
▶Mr./Ms. _____, I am the purser of this flight. As you are our honorable platinum card / gold card members, thank you for your continuous support of Air China and I am very happy to serve you. Our cabin crew will take your drink and meal order for you in a short while. Please feel free to contact us if you need any assistance. Please have a good rest, we will be at your service at any time. Thank you for flying with Air China. We are looking forward to seeing you again.
2. （自我介绍时）
▶Mr./Ms. _____, my name is _____. I'm working in this part of the cabin. Please let me know if there is anything I can do for you.
3. 您今天所乘坐的机型是波音747-8型飞机/空客A340飞机。
▶The aircraft you are taking today is Boeing 747-8 Intercontinental / Airbus 340.
4. 对不起先生/女士，我很抱歉打扰您。
▶Excuse me Sir/madam, I am sorry to disturb you.
5. 飞机马上要起飞了，起飞后我再给您送一杯可以吗？
▶The aircraft will be taking off immediately. May I serve you another one after take-off?
6. 客舱温度低时
▶I'm sorry that the cabin temperature makes you feel uncomfortable. We will adjust the cabin temperature immediately. May I give you another blanket now? Would you like me to put it on for you?
7. 个人娱乐系统出现问题
▶I'm terribly sorry about the problem of your personal TV. Please wait a moment, I will reset the system for you right away.
8. 旅客想带走机上毛毯时
▶I'm glad that you like our blankets. However, we need to keep them in flight.
9. 长航线疲劳提醒
▶I understand your fatigue for such a long flight. You can move around in the cabin. But for the flight safety, please do not stay at the emergency exit for a long time.
10. 安全带信号已经解除，您可使用客舱中部或后部的洗手间。
▶Now the seat belt sign has been turned off. You may use the lavatories at the middle or the rear of the cabin.
11. 您可以升舱，但需要支付升舱费用。
▶You can upgrade your class, but you need to pay the upgrade fee.
12. 您好，需要为您打开阅读灯吗？
▶Sir/Madam, may I turn on the reading light for you?
13. 我给您送一杯菊花茶好吗？我还建议您听一些轻音乐来放松。
▶May I offer you a cup of chrysanthemum tea? I also suggest you listen to some light music to relax.
14. 对不起，我不太清楚我们的确切位置。请您查看个人电视上的航路信息好吗？
▶I am sorry, I am not sure of our exact location. May I refer you to the route information on the personal TV?
15. 如果您有任何疑问我们会随时为您解答。
▶We are here to answer any questions you have.
16. 请您小心台阶/小心地滑。
▶Watch your step, please. / Caution: slippery!
17. 先生/女士，这是我们为您准备的报纸，有环球时报和北京青年报，希望您喜欢。
▶Sir/madam, here is the newspaper we have prepared for you. There are Global Times and Beijing Youth. Hope you like it.
18. 我们今天整个航程大约飞行10小时25分。
▶The flight time today is about 10 hours and 25 minutes.
19. 这是娱乐系统指南/座椅使用说明
▶Excuse me, Mr./Ms. _____. Here's the entertainment guide / seat instruction. If you have any questions, please let me know. I'll be very pleased to help you.
20. 您好！我能为您做些什么吗？
▶Hello! What can I do for you?
21. 别着急，您有足够的时间整理您的物品。
▶Don't worry, you have plenty of time to organize your items.
22. 不同的制服颜色代表乘务员的不同级别。
▶Different uniform colors represent different ranks of cabin attendants.
23. 卫生间在飞机的前部/中部/后部，请您跟我来。
▶The lavatory is in the front / middle / rear of the cabin, this way please.
餐饮服务 Drink & Meal Service
1. 【必须背诵】颠簸广播完整版
▶As we expect turbulent weather / Because of turbulence, please return to your seats and fasten your seat belts. Kindly do not walk around in the cabin and do take care of your children. For your own safety, lavatories should not be used at this time. Passengers currently using lavatories should hold the handle firmly. Please take care of your children and check their seat belts are securely fastened. Infants should be taken out of bassinets and be seated with infant seat belts fastened. As flight attendants are required to be seated, we shall be suspending cabin service until the aircraft is clear of turbulence. Thank you for your cooperation.
2. 由于受气流影响，我们的飞机遇到颠簸，请您立即回到座位上并系好安全带。在此期间，卫生间暂停使用。
▶Because of the airflow, our plane is encountering some turbulence. Please return to your seat and fasten your seat belt immediately. Lavatories cannot be used during this period.
3. 两舱：这是今天的餐谱和酒单
▶Excuse me Mr./Ms. _____, Here's today's menu and the wine list. Please have a look, and we'll take your order shortly.
4. 打扰一下先生/女士，我们为您准备了乌龙茶、龙井茶、红茶、菊花茶、花茶、绿茶，请问您喜欢哪一种？
▶Excuse me, sir/madam. We have prepared Oolong tea, Longjing tea, black tea, chrysanthemum tea, jasmine tea, and green tea for you. Which one would you prefer?
5. 我可以为您铺餐巾吗？
▶Excuse me Mr./Ms. _____, may I set the table for you?
6. 我们还准备了榨菜和辣酱，您需要品尝一下吗？
▶Excuse me Mr./Ms. _____, we also have prepared pickled vegetables and chili sauce, would you like a taste?
7. 如果您不太想吃主菜，愿意尝点儿水果吗？
▶Would you like to try some fruit if you don't need the main course?
8. 刚才您在休息，我没有打扰您，请问您需要喝点饮料吗？
▶We didn't disturb you when you were having a rest. Would you like something to drink? We have prepared mineral water, juice, tea and coffee. Which one would you like?
9. 好的，一杯苹果汁，我马上给您送过来。请问您的果汁需要加冰吗？
▶Certainly, a glass of apple juice. I'll be right back with your drink. Would you like any ice in your juice? Please enjoy your drink.
10. 今天为您准备了两顿正餐，请问您需要什么时候用餐？
▶Excuse me Mr./Ms. _____, we prepare two meals for you on this flight. When would you like to take them? How about 12 o'clock for the lunch service?
11. 我可以帮您打开小桌板吗？
▶May I prepare the small table for you?
12. 实在抱歉，葡萄酒没有了，给您啤酒好吗？
▶I am so sorry that the wine is not available. May I offer you beer instead?
13. 我们为您准备了海鲜炒饭和鸡肉炒面。炒面味道非常不错，您愿意试一试吗？
▶We have prepared fried rice with seafood and fried noodles with chicken. The fried noodles are really delicious. Would you like to try it?
14. 今天我们为您准备了鱼丸米饭和牛肉米饭，请问您喜欢用哪一种？
▶We prepared fish ball with rice and beef with rice. Which one would you prefer?
15. 好的，我去帮您看一下，如果有，我马上帮您拿过来。
▶Well, let me check it for you. I will bring it over if there are extra.
16. 感谢您的理解，下一餐我们一定请您优先选择。
▶Thank you for your understanding. You will have priority to order for the next meal.
17. 没问题，我马上为您收走空餐盘。
▶Sure, I will take away your tray right away.
18. 特餐未预订时
▶Please don't worry, we will try our best to meet your needs. However, please book the special meal next time when you book a ticket and confirm it 24 hours before the flight.
19. 先生！现在是6点钟，现在为您供餐可以吗？
▶Sir! It's 6 o'clock, may I serve you dinner now?
20. 这是您预订的餐食（儿童餐、糖尿病餐、穆斯林餐、犹太餐）。
▶Here is the meal you ordered: children meal, diabetic meal, Moslem meal, kosher meal.
21. 这是您的咖啡/茶，热水，小心烫，请拿好。
▶Here is your coffee / tea / hot water, please be careful, it is hot.
22. 先生，我们为您准备了各种茶、咖啡、果汁、碳酸饮料、矿泉水以及红酒、白兰地、伏特加酒。请问您喜欢哪一种？
▶Sir, We have prepared various kinds of tea, coffee, juice, carbonated drinks, mineral water, red wine, brandy and vodka, which one would you like?
23. 空中酒廊的饮品都是由乘务员自行调制的。请问您要试一试吗？
▶The cocktails and drinks served in Air Bar are all mixed by the flight attendants. Would you like a try?
24. 对不起，女士，我们的飞机上没有菠萝汁。向您推荐橙汁或苹果汁可以吗？
▶I do apologize, madam, pineapple juice is not available on this flight. May I suggest you orange juice or apple juice?
25. 很抱歉，今天餐食没有多余的了，我帮您找一些面包或花生好吗？
▶I am so sorry that there is no extra meal today. May I bring you some bread or peanuts?
26. 先生，现在是下午茶时间，我们准备了各种茶点，希望您在机上能够享受一份悠闲。
▶Mr., it is afternoon tea time. We have prepared various tea and refreshments, hope you have a leisurely time onboard!
27. 茶水好像凉了，让我为您换一杯新沏的吧。
▶The tea seems to be cold, let me serve you a fresh one.
28. 为了给您创造良好的休息环境，您可以选择在飞机起飞后20分钟或下降前一个半小时用餐。
▶In order to create a good resting environment for you, you can have the dinner at 20 minutes after takeoff or one and a half hours before descending.
29. 天气比较冷，您需要一杯热茶吗？
▶It's quite cold. Would you like a cup of hot tea?
30. 实在抱歉，北京烤鸭没有了，不过，今天的牛排的味道也不错，您愿意试试吗？
▶I am very sorry. Beijing Roast Duck is not available. However, today's beef steak also tastes delicious. Would you like to try it?
31. 先生，请问您需要喝一杯鸡尾酒吗？
▶Sir, would you like a glass of cocktail? The colour of it is beautiful, and it tastes particularly good!
32. 可以帮您把不用的杯子收走吗？
▶May I take away the unused cup?
免税品销售 Duty Free Sales
1. 请问您是用现金还是用信用卡支付？
▶Would you like to pay by cash or credit card?
2. 如果您使用信用卡付款，我们还需要您的护照。
▶If you pay by the credit card, we may need your passport as well.
3. 这张信用卡已过期了，请您选择其他的付款方式或者换另外一张信用卡好吗？
▶This credit card has expired. Would you please pay in other ways or by another card?
4. 这是找给您的钱，请您收好。
▶Here is your change, please keep it.
5. 我们可以向您推荐几款适合您的免税商品吗？
▶May I recommend some duty-free items for you?
6. 这款口红的颜色非常适合像您一样的漂亮女士。
▶The color of this lipstick is quite fit for beautiful ladies like you.
7. 您可以通过填写免税品预订单预订所需商品。
▶You can book the required goods by filling out the duty-free preorder form.
8. 真不好意思，我们只有在促销活动期间部分免税商品可以打折。
▶I am afraid only some of the duty-free items have discount during sales promotion.
9. 先生/女士，这是国航的免税商品介绍单，如果您需要什么商品可以随时告诉乘务员。
▶Mr./Ms. _____, here is the shopping guide. Please tell the flight attendant if you need any help.
海关、边防、检疫 Customs, Immigration & Quarantine
1. 这是您的入境卡。请您在飞机落地前填好，落地后交给移民局官员。
▶This is the entry card for you. Please fill out the form before arrival and hand it over to the immigration officers.
2. 请您用英文大写字母填写入境卡和申报单。
▶Please fill out the entry card and customs declaration form in English capital letters.
3. 每个家庭只需要填写一份海关申报单。
▶Each family only needs to fill out one customs declaration form.
4. 当您办理入境、海关和检疫等手续时需要出示这些表格。
▶You are required to submit these forms to the officers when going through the Immigration, Customs and Quarantine.
5. 请您填好表格后将小桌板收好。
▶Could you please put away the tray-table after filling out the form?
6. 请将您的护照准备好，下机后有移民局官员进行检查。
▶Please have your passport ready. The immigration officer will check it when you disembark.
7. 根据当地检疫规定，乘客不能携带新鲜水果入境。
▶According to the local quarantine requirements, fresh fruits are not allowed to be brought into the country.
8. 这是您的海关申报单/入境卡，请用中文/英文填写，注意与护照一起保存，到达候机楼时可以方便您办理入境手续。
▶This is your customs declaration form / immigration card. Please fill it out in Chinese / English and keep it together with your passport. It will facilitate your entry procedures when you reach the terminal building.
9. 中国的海关规定只允许旅客携带两条香烟入境，您自己最多只能买两条烟。
▶China's customs permits two cartons of cigarettes into the country, so you'd better not exceed the limit.
10. 您需要去进港大厅办理入境手续。
▶You need to go to the arrival hall for completing the entry procedure.
特殊旅客服务 Service for Special PAX
1. 无人陪伴儿童服务问询
▶Each unaccompanied child will be assigned a ground staff to the entire journey until boarding. Flight attendants will take good care of each of them.
2. 与无人陪伴小旅客的沟通
▶I'll keep your traveling documents and ticket, and give them to the ground staff when you disembark.
3. 我们会在整个飞行航程中替您保管拐杖。
▶We will keep your crutches for the entire flight.
4. 我帮您把拐杖/手杖/助步器放在衣帽间里吧？
▶May I help you put the crutches / walking cane / walker into the closet?
5. 我可以知道您的座位号吗？我帮您拿行李好吗？
▶May I know your seat number? May I assist you with your luggage?
6. 如果您需要去卫生间的话，我们的乘务员可以帮助您。
▶Our flight attendants will help you if you need to go to the lavatory.
7. 为了孩子的安全，等飞机起飞后我会帮您把婴儿摇篮安置好。
▶For the baby's safety, I'll help you install the bassinet after take-off.
8. 您可以去卫生间给婴儿换尿布。
▶If you need to change your child's diaper, please use the middle lavatory, where there is a diaper board.
9. 我给您拿个枕头吧！这样会舒服一些。
▶Let me get you a pillow. It will make you feel more comfortable.
10. 如果飞机飞行状态相对平稳，您可以站起来在机舱走动走动。
▶You may stand up and walk around in the cabin when the flight is in a relatively stable condition.
11. 让阿姨/叔叔带你去座位，有什么事，请随时告诉我们。
▶I'll show you the way to your seat. Please let us know whenever you need help.
12. 小朋友，你好！你的小名叫什么，阿姨叫你可以_____吗？
▶Hello, kid! What's your nickname? May I call you _____?
13. 我在外面等候您，如需要协助，请随时叫我。
▶I will be waiting for you outside. Please do not hesitate to call me if there is anything I can do for you.
14. 我们准备了机上轮椅，方便您在航程中使用。
▶We have prepared onboard wheelchair to use during the flight.
15. 这是呼叫铃，有事儿需要帮助时您可以按压这个按钮。
▶This is the call button. Please press it if you need any help.
16. 您的孩子真活泼，但为了他/她的安全，请不要让他/她离开您的视线。
▶Your child is really lively, but for his/her safety, please don't let him/her out of your sight.
17. 我们现在进入客舱了，请您坐稳。
▶We are entering the cabin now. Please sit tight.
18. 普通舱的通道比较窄，我们把轮椅倒着拉出来会安全一些。
▶The aisle in economy class is quite narrow. It will be safer to pull the wheelchair backward.
19. 如果您愿意，您可以扶着我的胳膊，我带您过去，好吗？
▶Would you mind holding my arm? I will take you to your seat.
20. 请您不要太紧张，我帮您调一下座椅靠背和通风口。在您座椅前方口袋内有清洁袋，我去给您拿毛巾和水，马上回来。
▶Take it easy. I will adjust the seat back and air vent for you. The air sickness bag is in the seat pocket in front of you. I'll be right back with a hot towel and water.
21. 您的婴儿车已经放在登机口了。
▶Your baby stroller is already at the boarding gate.
22. 这是您的餐食，请问需要我帮您打开吗？
▶Here is your meal, may I open it for you?
机场和目的地 Airport and Destination
1. 您在候机楼什么地方丢失的行李/物品？请您描述一下丢失物品的名称、大小、形状。
▶Where did you lose the luggage/item in the terminal? Please describe the name, size and the shape of it.
2. 我不敢确定，您最好去大厅问讯处问一下，他们会帮助您的。
▶I'm not sure, you'd better go to the information desk in the lobby and they will help you.
3. 您的下一个航班在4小时后起飞，您的转机时间很充裕。
▶Your next flight will take off in 4 hours. You have plenty of connecting time.
4. 请问您的姓名、电话、地址。您还可以拨打这个失物招领处电话：010-96158，询问一下您的物品，我们找到后会及时与您联系。
▶May I have your name, telephone number and address? You may also call our lost and found Office at 010-96158 for further information. We will contact you immediately when we find it.
5. 到达市中心大约需要1个小时。
▶It takes about one hour to reach the downtown.
6. 首都机场24小时问询服务电话是010-96158，您可以打电话咨询。
▶The 24-hour enquiry service hotline of the capital airport is 010-96158, you can call for consultation.
7. 我用中文把酒店的名字写下来，你把它交给出租车司机。他会带您去那儿（车费大约是100人民币）。
▶I write down the name of the hotel in Chinese, and you give it to the taxi driver. He will take you there. The fare is about 100 RMB.
8. 推荐全聚德烤鸭店
▶I would be happy to recommend a downtown restaurant, Madam. If you would like to try local food, may I suggest Quanjude Roast Duck Restaurant, which is popular for its roast duck.
9. 您可以凭行李牌在进港厅领取您的托运行李。
▶You may claim your checked baggage in the arrival hall with your luggage tag.
10. 我们的飞机停靠在3号航站楼，您可以从一层5号门乘坐免费班车前往2号航站楼。
▶Our flight is in Terminal three, you could take a free transit bus at door 5 on the 1st floor to Terminal two.
11. 如果您转乘其他航班，请到中转柜台办理转机手续。
▶If you have onward connecting flight, please proceed to the transit counter.
12. 您可以与地面人员联系，确认您的转机航班。
▶You can contact the ground staff to confirm your connecting flight.
13. 悉尼与北京的时差是2小时，当地时间是10:15。
▶The time difference between Sydney and Beijing is 2 hours, and the local time is 10:15.
14. 感谢您乘坐国航的班机，希望有幸再次为您服务。
▶Thank you for flying with Air China and hope to have the pleasure of serving you again.
服务致歉 Apology for Service
1. 特餐未能及时送来
▶I'm sorry about the delay with your special meal, Sir/Madam. May I confirm which special meal you've ordered and I'll check it in the galley for you straight away.
2. 对餐食不满
▶I'm very sorry that you are not satisfied with the food. We have also prepared fruits, cheese and cakes for you. Would you like to try it?
3. 特餐预订未满足
▶Sir/Madam, I'm really sorry about this. I fully appreciate how important the special meal is for you. I will do my best to arrange an alternative vegetarian meal for you.
4. 两舱娱乐系统无法使用
▶Mr./Ms. _____, I fully understand your disappointment that you cannot use the PTV. Please accept my apology. I will restart the system right away or change another vacant seat for you.
5. 耳机不能使用
▶I'm so sorry about the problems with the headset. I'll replace it for you straight away.
6. 娱乐系统死机
▶I'm so sorry about the problems with the television. I'll ask my colleague to reset it for you straight away. It will take about 5 to 10 minutes.
7. 邻座婴儿很吵
▶I'm so sorry that you are not able to rest. Would you like me to change your seat? Or I can bring you some earplugs or headphones to reduce the noise.
8. 颠簸期间劝阻使用卫生间
▶I can understand that it must be frustrating to wait for such a long time. But for the safety, all passengers should be seated with their seat belts fastened during the turbulence. Please do not use the lavatory until the seat belt sign goes off. Thank you for your cooperation.
9. 毛毯有异味
▶I apologize for the condition of the blanket. I will bring you another one straight away.
10. 错发旅客饮料
▶Sir/Madam, I am sorry for the wrong drink. I'll serve you a glass of white wine right away.
11. 服务没有满足期望
▶I am sorry our service does not meet your expectations. I will inform our manager about your feelings, and we will do our best to make the rest of your flight more enjoyable.
12. 座椅娱乐系统故障，我给您调换一下座位好吗？
▶Sorry, there is something wrong with the entertainment system in your seat. May I change a seat for you?
13. 遗失物品仍未找到
▶I am so sorry, Sir. We've contacted the ground staff. They tried every means but still could not find it.
14. 好的，我会想办法帮助您的，我先把这个情况报告给乘务长。
▶Certainly, I will do my best to help you. Let me report this situation to my purser first.
15. 感谢您的建议，我们会继续改进，不断提升服务品质。
▶Thanks for your advice. We will keep improving our service quality.
16. 对不起，我不是很清楚，我问下我的同事。
▶I am sorry, I am not quite sure, please let me ask my colleague.
17. 您只要按下座椅扶手上的按钮，身体同时向后靠就可以了。
▶You could press the button in the armrest and lean backward.
18. 很抱歉，先生，《环球时报》暂时没有了，过一会儿，我在客舱里再找找看是否还有。这期间，我给您拿些其他报纸或杂志好吗？
▶I am sorry, sir. Global Times is not available for the moment. I will look in the cabin again to see if there are any more. May I provide you with some other newspapers or magazines?
航班延误 Flight Delay
1. 由于航空管制原因，我们的飞机还要等待一段时间。
▶We have to wait for some more time because of the air traffic control.
2. 机门虽然关闭了，但这时候起飞的飞机比较多，我们还需要等待塔台部门的指挥。
▶Although the aircraft door is closed, there are more planes taking off at this time, and we still need to wait for the command of the air traffic control tower.
3. 我们正在等待起飞的命令，现在飞机排在第三位，请您在座位上休息等候。
▶We are waiting for the take-off clearance, and there are 2 aircrafts lining up ahead of us. Please remain seated for the time being.
4. 由于北京的天气不好，我们的飞机现在不能起飞。如有最新消息，我们会及时向您更新。
▶We cannot take off now because of the bad weather in Beijing. We'll update you as soon as more information becomes available.
5. 由于航路天气不好，我们还须等待30分钟才能起飞，我们乘务组会随时将最新的信息告诉您。
▶We have to wait for 30 minutes due to the unfavorable weather on the route. We'll update you as soon as more information becomes available.
6. 当接到天气转好的信息时，我们会尽快申请排队，争取能够尽快起飞。
▶We'll apply for the take-off clearance as soon as the weather gets better.
7. 我们的飞机有些小故障，正在维修排除，还需要等待一会儿。您需要喝些饮料吗？
▶We have to wait for some time due to minor faults which are being repaired. Would you like something to drink?
8. 由于机械故障无法排除，我们需要换乘另外一架飞机，请您下机时带好随身物品。对此带来的不便我们深表歉意。
▶We have to change to another aircraft because of the technical problem. Please disembark with all your personal belongings. We apologize for the inconvenience.
9. 如果您想取消今天的航班，我们会通知地面工作人员，帮助您办理相关手续。
▶If you want to cancel today's flight, we will inform the ground staff to help you with the relevant procedure.
10. 机场由于天气不好已经关闭。出于安全考虑，我们被通知本次航班取消。
▶The airport has been closed due to bad weather. For safety reasons, we are informed that the flight has been canceled.
11. 我们的地勤人员会协助您解决航班取消后的相关事宜。由此带来的不便，我们深表歉意，感谢您对我们工作的理解。
▶Our ground staff will assist you with matters related to the cancellation of your flight. We apologize for the inconvenience and thank you for your understanding.
12. 由于临时增加旅客，我们现在需要加餐，因此还需要等待一些时间。
▶As more passengers get on board, we will need additional meals loaded. Please wait for some time. Thank you for your understanding.
13. 我们正在等待部分转机旅客，得到最新消息我们立即通知您。
▶We are waiting for some transit passengers. We will inform you as soon as we get the latest information.
14. 由于上海机场天气暂时不能好转，我们还需要等待较长的时间，请您带好所有手提物品到候机室休息等候，地面工作人员会随时将最新的消息广播通知您。
▶As the weather at Shanghai airport cannot get better temporarily, we still have to wait for a long time. Please take all your hand luggage and have a rest in the airport lounge. The ground staff will broadcast the latest news to you at any time.
15. 为了飞行安全，飞机需要除冰，请您再等一会儿，得到最新消息我们立即通知您，请问您需要喝杯饮料吗？
▶For the flight safety, the aircraft needs deicing. Please wait some time and we will update as soon as the latest information is available. Would you like a drink?
16. 您好！由于航空管制原因，我们的飞机还要等待一段时间，这是最新的报纸和杂志，您需要吗？
▶We have to wait for some more time due to the air traffic control. Would you like some latest newspapers and magazines?
17. 由于北京机场天气不好，机场已经关闭，为了大家的安全，机长决定取消今天的航班。
▶Due to the bad weather at Beijing Airport, the airport has been closed. For everyone's safety, the captain has decided to cancel today's flight.
机上紧急医疗救护 In-flight Medical Emergency
1. 您觉得头痛、恶心或想吐吗？从症状来看，您可能是晕机。
▶Do you feel headache, nausea or vomiting? Judging from the symptoms, you may be airsick.
2. 请放轻松。压耳是由于气压的变化引起的。
▶Please relax. Ear pressure is caused by the change of air pressure.
3. 您的血压很高，您有自带的常用药吗？
▶Your blood pressure is relatively high. Have you got any regular medicine with you?
4. 您不用担心。您只不过是有点劳累过度。
▶You don't need to worry about it. You are just a little bit tired.
5. 他感到周围的东西在打转。
▶He feels like everything around him is spinning.
6. 他餐后肚子觉得胀胀的，很不舒服。他感觉一阵阵地腹痛，痛点是在肚子下半部分。
▶He feels bloated and uncomfortable after meal. He has bouts of abdominal pain, which is located in the lower part of his abdomen.
7. 他弯腰或躺下时，胸部更痛。
▶When he bends over or lies down, the chest pain gets worse.
8. 别着急，我马上为您广播寻找医务人员。
▶Please don't worry. I will make an announcement to see if there are any medical personnel on board right away.
9. 如果您需要，我们可以帮助您联系机场救护车。
▶We can contact the airport ambulance service if it's needed.
10. 他接受了机上急救，但是还是没有恢复意识。
▶He received first aid, but still did not gain consciousness.
11. 您需要医疗帮助吗？
▶Do you need medical assistance?
12. 您感觉哪里不舒服？
▶Where do you feel uncomfortable?
13. 请您仔细清楚地描述一下您的症状以便我帮助您。
▶Please describe your symptoms carefully and clearly so that I can assist you.
14. 您是生病还是受伤了？
▶Are you ill or injured?
15. 现在飞机上有一位乘客需要紧急医疗救护，如果您是医务人员并且愿意为我们提供帮助，请您与乘务员联系。
▶We have a passenger for urgent medical assistance. If you are medical personnel and willing to help, please contact cabin attendants.
16. 女士，请不必担心飞行。我们的机长非常有经验，中国国际航空公司保持着极好的飞行记录。
▶Madam, please don't worry about flying. Our captain is very experienced, and Air China maintains an excellent flying record.
17. 您可以通过吞咽口水或吃点糖果减轻疼痛，等飞机平飞后您就会好一点。
▶You could relieve the pain by swallowing or eating candy, you will feel better after the airplane reaches cruising level.
18. 理解您现在的感受，我给您拿一副耳塞来好吗？
▶I understand how you feel right now. May I get you a pair of earplugs?
常规广播 Regular Announcements
1.1 登机 Boarding
▶Dear all passengers, We are honored to welcome you aboard Air China, a proud star alliance member. For your safety and comfort, please stow your small items under the seat in front of you, roller bags can be stowed in the overhead bins. Please be seated in your assigned seat as quickly as possible and clear the aisles, so we can expedite the boarding process.
1.2 欢迎词 Welcome
▶Ladies and Gentlemen. On behalf of captain Mr.Wang, purser Ms Li and our entire crew, we would like to welcome you aboard Star Alliance member Air China, flight CA985 continuing on to San Francisco. To our Phoenix Miles members, it's a pleasure to see you again and we are looking forward to inviting more passengers to join our frequent flyer program. To avoid any interference with our flight systems, may we remind you that according to CAAC regulations, the use of mobile phones and other portable electronic devices is strictly prohibited. In addition, lithium battery chargers must be turned off and should not be used for the duration of this flight. For your safety, always follow the instructions of our crew members and in the unlikely event of an emergency, do not carry any hand luggage with you during evacuation. We greatly appreciate your patience and understanding during the waiting time.
1.3 安全检查 Safety Check
▶Dear all passengers, Please put your seat back upright, secure your tray table and put down your armrest. Please ensure your seat belt is securely fastened, and your window-shades are fully open. In order not to interfere with our flight systems, your mobile phones should be switched off or set to airplane mode. All laptops, tablets and other portable electronic devices should be powered off and stowed properly. Thank you.
1.4 安全演示 Safety Demonstration
▶Dear all passengers. Our cabin crew will now demonstrate the use of the life vest, oxygen mask and seat belt, and show you the location of the emergency exits. Your life vest is located in the pocket under your seat. When in use, please take it out and put it on through your head. Pass the straps around your waist and adjust at the front. Fasten the buckles and tighten it by pulling outwards. To inflate the life vest, pull firmly on the red cord, please perform this procedure only when leaving the aircraft. To inflate further, blow into these mouthpieces. Your oxygen mask is located in a compartment above your seat, it will drop automatically in case of decompression. Pull the mask down firmly to activate the flow of oxygen. Place the mask over your nose and mouth, and tighten it by pulling the end of the elastic straps. In a few seconds, the oxygen will begin to flow.
1.5 安全演示出口介绍 Exit Locations
▶Ladies and gentlemen, Our flight attendants will now demonstrate the location of the emergency exits for this aircraft. They are located in the front, the rear and the middle cabin. Please don't touch the emergency operating handles unless specifically instructed by our crew members in emergency situations. The emergency indication lights are located along the aisle and at the exits. In the unlikely event of an evacuation, please follow the emergency indication lights to the nearest exit, and do not carry any hand luggage with you. The safety instruction card is located in your seat pocket. Please read it carefully. Thank you. We will be showing the safety video and would like the next few minutes of your complete attention.
1.6 飞行爬升阶段 Climb
▶Dear all passengers, As our aircraft is climbing, cabin crew are not allowed to leave their jump seats. Lavatories cannot be used at this time. If you observe anything about flight safety, please press the call button repeatedly to inform us. If you need cabin service, we will attend to your call light as soon as 20 minutes after the take-off. Thank you for your understanding.
1.7 飞行下降阶段 Descent
▶All passengers attention please, As our aircraft is descending, cabin crew are not allowed to leave their jump seats. If you observe anything about our flight safety, please press the call button repeatedly to inform us. Thank you for your understanding.
1.8 带班乘务长欢迎词
▶Dear all passengers, Our estimated flight time is _____ hour(s) _____ minutes. We provide in-flight network service. You connect to the network using your personal electronic devices equipped with wireless connectivity, and enjoy a variety of cultural and entertainment programs. Please refer to the Wings of China magazine for instruction. We hope you have a pleasant experience.
1.9 航线介绍 Route Introduction
▶Ladies and gentlemen, Welcome aboard Air China. Our plane has departed Beijing for Shanghai. The distance between Beijing and Shanghai is 1178 kilometers and the estimated flight time is 2 hours and 10 minutes. We expect to arrive at our destination at approximately 9:40 A.M. In a few moments, our flight attendants will be offering you mineral water and hot drinks, as well as breakfast. Thank you!
1.10 巡航 Cruise
▶Ladies and gentlemen, We will soon dim the cabin lights for passengers to rest during the flight. If you would like to read, kindly switch on your reading lights. For passengers sitting near windows, please lower the window shades. For your safety, we recommend that you keep your seat belt fastened in case of sudden turbulence, even if the seat belt sign goes off.
1.11 颠簸广播 Turbulence
▶Ladies and gentlemen, As we expect turbulent weather / Because of turbulence, please return to your seats and fasten your seat-belts. Kindly do not walk around in the cabin and do take care of your children. For your own safety, lavatories should not be used at this time. Passengers currently using lavatories should hold the handle firmly. Please take care of your children and check their seat belts are securely fastened. Infants should be taken out of bassinets and be seated with infant seat belts fastened. As flight attendants are required to be seated, we shall be suspending cabin service until the aircraft is clear of turbulence. Thank you for your cooperation.
1.12 娱乐系统 Entertainment
▶Ladies and gentlemen, To enrich your experience on board. We will soon turn on the personal entertainment system. We have prepared movies, selected TV features, music, games, route map and Air China product introduction. For more details, please refer to the in-flight entertainment guide in your seat pocket. Thank you.
1.13 经济舱餐饮服务 Meal Service
▶Ladies and gentlemen, In order to diversify your dining experience onboard, we update our in-flight menu every ten days. We will be serving lunch soon. Today, we offer choices of A and B. However, due to the limited quantity of each selection, we apologize and appreciate your understanding if your choice of meal is not available. Meanwhile, we will offer you cold and hot drinks. For your convenience, please put down your tray table and return your seat back to the upright position. Thank you!
1.14 免税品 Duty Free
▶Dear all passengers, We will soon be offering the in-flight duty free items, which includes cigarettes, wines and spirits, cosmetics, gifts and other items. Please refer to the duty free shopping guide for more details. For passengers who are in transit, according to the regulations of security inspection department, passengers are not allowed to carry any liquid, aerosol and gel items over 100ml in your carry-on luggage, if you have these items, please check them in before proceeding to the security inspection. To purchase duty free items that are not available on this flight, you may fill out the order form and give it to a flight attendant and we will try our best to provide these items to you on your continuing flight. Thank you.
1.15 机上网络 Wi-Fi
▶Ladies and gentlemen, Our In-flight Wireless Local Area Network is now available. Activate the WIFI function in your notebook to access a wide range of online information and services. For your safety, please make sure that your mobile phones remain switched off for the entire duration of this flight. The operation guide is available in your seat pocket. We hope our new wireless service enhances your flying experience. Thank you.
1.16 喷药 Disinfection
▶All passengers attention please, The local authorities require the cabin of this aircraft to be disinfected with a non-toxic spray recommended by the World Health Organization. If you think this spray may affect you, please cover your nose and mouth. For passengers wearing contact lenses, you are advised to close your eyes during the spraying. Thank you for your cooperation.
1.17 国内终点着陆 Arrival
▶Ladies and gentlemen, We have just landed at Shanghai Pudong International Airport. There is a 2 hour time difference between Shanghai and Sydney. The local time in Shanghai is 8 P.M. The ground temperature is 25 degrees Celsius or 77 degrees Fahrenheit. Kindly remain seated with your seat-belt fastened until the seat belt sign has been switched off and please also keep your mobile phones switched off until the seat belt sign goes off. If your destination is Shanghai, please clear Quarantine, Immigration, and Customs and claim your checked baggage here. For passengers continuing your journey on another flight, please proceed to the transit lounge. If you are continuing on to Beijing, please disembark with all your hand luggage and take note of the boarding announcement in the departure hall. Personal items left onboard will be removed from the aircraft. There is no need to clear immigration here. It's been our pleasure to serve you on this flight. Thank you for flying with Star Alliance member Air China. We look forward to seeing you again in the near future.
1.18 服务评价 Service Evaluation
▶Dear All passengers, As today is _____ day, we wish you a very happy _____. Welcome aboard Air China. We are delighted to see our Phoenix Miles members again and welcome more passengers to join our frequent flyer program. After this flight, we sincerely invite you to evaluate our services through the official app or WeChat mini-program of Air China. Your feedback is highly valued.
1.19 / 1.20 / 1.21 / 1.22 中转 Transit（示例）
▶Ladies and gentlemen, If you have an immediate connection in Beijing Capital International Airport Terminal Three, please pay attention to the following transit flight information. Passengers on CA985 to SFO, please proceed to the boarding gate E22. If you transfer to another international flight with baggage checked to the final destination, please proceed to the transit counter directly. According to customs regulations, if you transfer to another domestic flight, please claim your checked baggage and clear customs first before proceeding to the transit counter.
1.23 着陆后滑行 Taxiing after Landing
▶Dear all passengers, Our aircraft is still taxiing. For your safety, passengers standing in the cabin, please take your seats and fasten your seat belt, please do not open the overhead compartment until the seat belt sign has been turned off. Thank you for your understanding and cooperation.
各国 CIQ 广播
2.1 通用检疫规定
▶All passengers attention please, According to local quarantine regulations, fresh fruit, flowers, meat, dairy or any other plant or animal products are not allowed to be brought into the country. Should you have any of these prohibited products, you are kindly required to dispose of them before arrival! Thank you.
2.2 入境海关规定
▶Ladies and gentlemen, For your convenience, please pay attention to the video which will help you complete the immigration form. After the video, we will distribute the immigration and customs forms. You are required to fully complete both forms prior to arrival and submit to the Customs and Immigration officials. All Chinese citizens including mainland citizens, Hong Kong, Macao and Taiwan residents and overseas Chinese do not need to submit the entry forms. However, all passengers may need to declare the flight number and show the air ticket or boarding pass when clearing Immigration. Thank you.
2.3 日本入境
▶All passengers attention please, According to Japanese Immigration regulations, the immigration officers will collect a finger-print and facial photo of all non-Japanese citizens. Please fill out the Immigration Forms and Customs Declaration Forms completely before arrival. For your convenience, we'll be showing a video to help you complete the immigration form.
2.4 日本检疫
▶Ladies and gentlemen, In compliance with Japanese Quarantine regulations, soil, plants with soil, pests, rice, straw, paddy, fresh fruit and vegetables are not allowed to be brought into the country. If you have onboard any of these products, please dispose of them before arrival. Please pay attention to the Quarantine for Air Travelers video which will be shown shortly. Thank you.
2.5 澳大利亚检疫
▶Ladies and gentlemen: This is an important message from the Australian Government. Australia has strict bio-security laws that may affect you. You will receive an Incoming Passenger Card that asks questions about what you are bringing to Australia and the places you have visited. You must answer these truthfully. It is a legal document and a false statement may result in a penalty. It will be checked by an official on your arrival. After any international travel, there may be a small chance that you have been exposed to a communicable disease. If you are feeling unwell, particularly with fever, chills or sweats, it is important for your own health and for the protection of others, that you bring this to the attention of a member of the crew. Thank you.
2.6 意大利检疫
▶Ladies and gentlemen, Italian Quarantine regulations do not allow dried fish, dried shrimps, kelps, longans, herbs or any other animal and plant products to be brought into the country. If you have brought onboard any of these products, please dispose of them before arrival. Thank you.
2.7 美国入境
▶Ladies and gentlemen: All passengers are required to complete a U.S. customs declaration form. A Chinese version of this form is available. However, you are required to use English capital letters to complete the Chinese form and just one letter is allowed in each blank space. For a family traveling together, only one completed form is required. The United States Government requires that the form be completed by all passengers before arrival. Please don't hesitate to contact us if you have any questions. Thank you.
特殊情况广播 Special Situations
3.1 行李托运
▶All passengers attention please, Please note that all hand luggage that cannot be securely stowed in the overhead compartment or under the seat in front of you, will need to be checked in, as the overhead compartment space is limited. Should you need assistance, please contact our cabin crew. Thank you for your cooperation.
3.2 临时调整座位
▶All passengers attention please, In order to keep proper weight distribution for take-off, some of you are requested to change your seats according to the instructions of our cabin crew. Thank you.
3.3 临时取消而清舱
▶Ladies and gentlemen, As some passengers have canceled their flights, for your safety, we will be conducting security check of the cabin. All passengers must disembark with all your hand luggage, including boarding pass, valuables and travel documents. Check that you have nothing left onboard. We appreciate your cooperation and apologize for any inconvenience. Thank you.
3.4 娱乐系统故障
▶Ladies and gentlemen, We apologize that the interactive games are currently not available on this flight. However, you can still use the video and music channels. Thank you for your understanding.
3.6 延误（通用）
▶Dear all passengers, Our captain has just advised us that our departure will be delayed for approximately _____ hours due to technical fault / weather condition at the airport. We apologize for the delay, and we will keep you informed of our progress. Thank you for your understanding.
3.7 延误（机场拥堵）
▶Ladies and gentlemen, Welcome aboard Air China flight. Due to airport traffic congestion, we are still waiting for take-off clearance. Our cabin crews are ready for take-off and our captain is communicating with the Air Traffic Tower. We will update you as soon as more information becomes available. If you need any assistance, please let us know. Thank you for your understanding and cooperation.
3.8 延误（再次致歉 + 提供服务）
▶Dear all passengers, This is the chief purser speaking. Once again, we apologize for the delay of our flight due to the weather condition at _____ airport and we thank you for your patience. We will continue to keep you updated with any information as we receive it. Passengers need to cancel or endorse your ticket, please contact our cabin crew. We will inform our ground staff. Shortly we will be serving breakfast / dinner / going around shortly to offer you snack. Please return to your seats. Once again, may we apologize for the inconvenience caused and thank you for your patience.
3.9 延误返回候机楼
▶Ladies and gentlemen: The captain has just advised us that because of bad weather over the airport, our aircraft cannot take off at this time and we will have to return to the terminal. We will keep you updated as soon as more information becomes available. We sincerely apologize for the delay and any inconvenience. Thank you.
3.10 空中盘旋
▶Dear all passengers, Due to unfavorable weather and low visibility at _____ airport, we will circle over the airport until weather conditions improve. We will keep you informed of our progress. Thank you for your understanding and cooperation.
3.11 着陆后等待机位
▶Dear all passengers, Due to airport congestion, we will be making a brief stop to wait for a parking bay. Please remain seated with your seat belt fastened until the aircraft comes to a complete stop at the parking bay and the seat belt sign is switched off. Thank you.
3.12 取消航班
▶Dear all passengers, We regret to inform you that our flight is canceled due to _____. Please take all your hand luggage with you including boarding pass, valuables and travel documents. Make sure you have nothing left onboard. If you need any assistance, please contact our ground staff after disembarkation. We apologize for the inconvenience caused and thank you for your understanding.
3.13 雨衣配发
▶Dear all passengers, We will distribute disposable raincoats at the cabin gate and please take it by yourself. For safety, the raincoats are prohibited from being left on the airport apron. Thank you for your cooperation.
3.14 清点旅客
▶Dear all passengers. May we have your attention please. For security reason, we will shortly be counting the number of passengers onboard. Please return to your original seat and avoid using the lavatories. Thank you.
3.15 停止餐食供应
▶Dear all passengers, We regret to inform you that the scheduled in-flight meal service will not be available on this flight, because our crew deemed the food quality did not meet our company's catering standard. Cabin crew will provide you following service and the relevant compensations. We would like to apologize for the inconvenience.
3.16 卫生间故障
▶Due to technical problems, the toilets located in the front / middle / rear sections of the cabin cannot be used on ground. However they can be used after take-off. In order to ensure that you can reach your destination on time, the failure will be rectified after the flight. Thank you for your understanding and cooperation.
3.17 APU故障
▶Ladies and gentlemen, We regret to inform you that due to an auxiliary power supply failure, our air conditioning is not functioning properly on ground. We have already informed the relevant authorities for ground support equipment, and the cabin temperature will gradually decrease. We will keep you informed of the situation and will be serving drinks soon. We appreciate your understanding and cooperation.
紧急情况 Emergency
4.1 客舱失火
▶Ladies and gentlemen, We are putting out a minor fire that has broken out in the lavatory. Passengers sitting in the rear, please follow the cabin attendants' directions. All other passengers remain in your seats.
4.2 脱出口介绍
▶Ladies and gentlemen, The emergency lights on the floor will direct you to the exit. White lights indicate the escape path and the red ones indicate the exits. Please locate at least two of the exits. When evacuating, please leave the aircraft by the nearest exit and do not take any baggage.
4.3 取下尖锐物品
▶Dear All passengers, Please remove sharp items, such as pens, watches, jewelry to prevent injury. Open your collars, neckties and scarves. Take off high heel shoes. Put them in your carry-on baggage, do not put anything in the pocket in front of you. Please put your baggage under the seat in front of you or in the overhead compartment.
4.4 代表机长广播（紧急着陆/迫降）
▶Dear all passengers, This is chief purser speaking. On behalf of the captain. Due to _____, it is necessary to make an emergency landing / ditching. The crew has been well trained to handle this type of situation. We will do anything necessary to ensure your safety. Please return to your seats and keep calm, and follow flight attendants' directions.
4.5 客舱释压
▶Ladies and gentlemen, Attention: Please sit down immediately. Pull an oxygen mask firmly toward yourself and place the mask over your nose and mouth and breathe normally. Put on your own mask first before assisting others. Please remain seated with your seat belt fastened until further instructed.
4.6 救生衣演示（水上迫降）
▶All passengers, Now the flight attendants will explain the use of life vest. Please take out your life vest and follow the instruction of your flight attendants. But do not, I repeat DO NOT inflate it while you are in the cabin.
关键词 Keywords
点击右侧英文即可朗读。考试重点词汇，建议反复跟读。
迎客 Welcome
登机牌
▶boarding pass
空的
▶vacant
可利用的；有空的
▶available
立刻，马上
▶straight away
矿泉水
▶mineral water
香槟酒
▶champagne
拖鞋
▶slippers
舒适的
▶comfortable
悬挂
▶hang up
衣柜
▶closet
贵重物品
▶valuable
易碎的
▶fragile
托运（行李）
▶check in
在……上被标明
▶be indicated on
积累
▶accumulate
里程数
▶mileage
在楼上
▶upstairs
安全检查提示 Safety
调整
▶adjust
正常的
▶normal
竖直的
▶upright
保证
▶ensure
巡航高度
▶cruising level
原座位
▶original seat
平衡
▶balance
惊慌
▶panic
指示
▶instruction
做好防冲击姿势
▶Brace for impact
完全的
▶complete
遮光板
▶window shade
服务沟通 Service
持续的
▶continuous
个人电视
▶personal TV
疲劳
▶fatigue
升舱
▶upgrade
确切位置
▶exact location
航路信息
▶route information
小心
▶caution
滑的
▶slippery
娱乐指南
▶entertainment guide
整理
▶organize
代表
▶represent
级别
▶rank
餐饮服务 Meal
气流
▶airflow
菜单
▶menu
酒单
▶wine list
菊花
▶chrysanthemum
榨菜
▶pickled vegetable
辣椒酱
▶chili sauce
主菜
▶main course
打扰
▶disturb
拿过来
▶bring over
患糖尿病的
▶diabetic
穆斯林的
▶Moslem
符合犹太教教规的
▶Kosher
碳酸的
▶carbonated
白兰地酒
▶brandy
伏特加酒
▶vodka
调配
▶mix
茶点
▶refreshment
北京烤鸭
▶Beijing Roast Duck
牛排
▶beef steak
美味的
▶delicious
鸡尾酒
▶cocktail
未使用的
▶unused
免税品销售 Duty Free
信用卡
▶credit card
到期
▶expire
找零
▶change
推荐
▶recommend
口红
▶lipstick
填写
▶fill out
预订单
▶preorder form
打折
▶discount
促销
▶promotion
购物指南
▶shopping guide
海关、边防、检疫 CIQ
海关
▶customs
边防
▶immigration
检疫
▶quarantine
入境卡
▶entry card
官员
▶officer
申报单
▶declaration form
提交
▶submit
下飞机
▶disembark
使便利
▶facilitate
手续
▶procedure
允许
▶permit
纸盒
▶carton
香烟
▶cigarette
超出
▶exceed
到达大厅
▶arrival hall
特殊旅客 Special PAX
无人陪伴的
▶unaccompanied
指派
▶assign
旅行证件
▶traveling document
拐杖
▶crutches
手杖
▶walking cane
助步器
▶walker
婴儿提篮
▶bassinet
尿布
▶diaper
四处走动
▶walk around
平稳的
▶stable
昵称
▶nickname
呼叫按钮
▶call button
犹豫
▶hesitate
机上轮椅
▶onboard wheelchair
活泼的
▶lively
坐稳
▶sit tight
向后拉
▶pull backward
扶着我的胳膊
▶holding my arm
通风口
▶air vent
晕机袋
▶air sickness bag
毛巾
▶towel
婴儿推车
▶baby stroller
登机口
▶boarding gate
机场和目的地 Airport & Destination
大厅
▶lobby
衔接（航班）的
▶connecting
失物招领处
▶lost and found office
联系
▶contact
市中心
▶downtown
问询
▶enquiry
咨询
▶consultation
车费
▶fare
因……而受欢迎
▶be popular for
认领
▶claim
行李牌
▶luggage tag
摆渡车
▶transit bus
后续衔接航班
▶onward connecting flight
前往
▶proceed
中转柜台
▶transit counter
时差
▶time difference
服务致歉 Apology
飞机上的厨房
▶galley
满意的
▶satisfied
可替代的
▶alternative
素食的
▶vegetarian
重启
▶restart
耳机
▶headset
同事
▶colleague
耳塞
▶earplug
耳机（头戴式）
▶headphone
令人沮丧的
▶frustrating
期望
▶expectation
令人愉快的
▶enjoyable
建议
▶advice
服务质量
▶service quality
向后靠
▶lean backward
环球时报
▶Global Times
航班延误 Delay
空中交通管制
▶air traffic control
命令
▶command
起飞许可
▶take-off clearance
在……前面排队
▶lining up ahead of
不利的
▶unfavorable
向……提供最新消息
▶update
修理
▶repair
相关的
▶relevant
取消
▶cancellation
装载
▶load
暂时地
▶temporarily
候机室
▶lounge
广播
▶broadcast
除冰
▶deicing
机上紧急医疗 Medical
头痛
▶headache
恶心
▶nausea
呕吐
▶vomiting
判断
▶judge
症状
▶symptom
晕机
▶airsick
耳压
▶ear pressure
常备药
▶regular medicine
旋转
▶spin
腹胀的
▶bloated
一阵（发作）
▶bouts of
腹痛
▶abdominal pain
腹部
▶abdomen
弯腰
▶bend over
躺下
▶lie down
医务人员
▶medical personnel
救护车
▶ambulance
获得
▶gain
受伤的
▶injured
紧急医疗救助
▶urgent medical assistance
飞行记录
▶flying record
减轻
▶relieve
吞咽
▶swallowing
糖果
▶candy
机场名 Airport Names
考试口试必考项。点击英文机场名即可朗读，注意重音。
希思罗国际机场
▶Heathrow International Airport
盖特维克机场
▶Gatwick Airport
柏林舍讷费尔德机场
▶Schonefeld Airport
慕尼黑国际机场
▶Munich International Airport
阿兰达国际机场
▶Arlanda International Airport
苏黎世国际机场
▶Zurich International Airport
戴高乐国际机场
▶Charles De Gaulle International Airport
米兰马尔彭萨国际机场
▶Milan Malpensa International Airport
菲乌米奇诺国际机场
▶Fiumicino Airport
明斯克国家机场
▶Minsk National Airport
洛杉矶国际机场
▶Los Angeles International Airport
檀香山国际机场
▶Honolulu International Airport
纽瓦克自由国际机场
▶Newark Liberty International Airport
乔治布什洲际机场
▶George Bush Intercontinental Airport
温哥华国际机场
▶Vancouver International Airport
关西国际机场
▶Kansai International Airport
仙台机场
▶Sendai Airport
仁川国际机场
▶Incheon International Airport
金斯福德史密斯国际机场
▶Kingsford Smith International Airport
墨尔本机场
▶Melbourne Airport
清迈国际机场
▶Chiengmai International Airport
普吉国际机场
▶Phuket International Airport
城市名 City Names
考试口试必考项。点击英文城市名即可朗读，注意重音位置。
布达佩斯
▶Budapest
塞班
▶Saipan
首尔
▶Seoul
迪拜
▶Dubai
马德里
▶Madrid
普吉岛
▶Phuket
新加坡
▶Singapore
日内瓦
▶Geneva
亚的斯亚贝巴
▶Addis Ababa
马尼拉
▶Manila
釜山
▶Pusan
雅典
▶Athens
悉尼
▶Sydney
东京
▶Tokyo
奥克兰
▶Auckland
广岛
▶Hiroshima
德里
▶Delhi
维也纳
▶Vienna
孟买
▶Mumbai
大阪
▶Osaka
曼谷
▶Bangkok
大邱
▶Taegu
菲乌米奇诺
▶Fiumicino
纽瓦克
▶Newark
蒙特利尔
▶Montreal
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